Garrett Wendleton
Engineering Better Shipping Contracts: The ...

Say goodbye to overpriced shipping and the headache of negotiating complex contracts with carriers like UPS and FedEx. Empact Parcel's contract engineering service uses proprietary technology and industry expertise to engineer a contract that works for your business and saves you money. Get the best rates and terms for your shipments and leave the heavy lifting to us.

Engineering Better Shipping Contracts: The Empact Parcel Way
Garrett Wendleton
UPS and FedEx Restore Money-Back Guarantee for ...
UPS and FedEx Restore Money-Back Guarantee for Select Services
Garrett Wendleton
Maximize Your Savings: A Guide to Successful ...

When it comes to bidding for parcel carrier services, having the right information and preparation can be the key to success. To make sure you get the best deal possible, it's important to know your data, including your shipping profile and pricing structure. Carriers have access to sophisticated analysis tools and knowledgeable sales teams, so being knowledgeable yourself can give you a major advantage in negotiations. To stay on top of the process, create deadlines that both parties agree to, pay close attention to the details in any agreements, and consider bringing in other carriers to increase your bargaining power. Additionally, don't forget about the fine print, including minimum charges, accessorial mitigations, and term of agreement, as these can have a major impact on the outcome of your negotiations. With the right strategy and expert analysis, you can achieve the best parcel rates on the market.

Maximize Your Savings: A Guide to Successful Parcel Carrier Bid Events
Garrett Wendleton
4 Items to Negotiate with UPS and FedEx in 2023
4 Items to Negotiate with UPS and FedEx in 2023

Money-Back Guarantee

I waived my Money-Back Guarantee: What do I do now?

I waived my Money-Back Guarantee: What do I do now?

The money-back guarantee has long been a core aspect of UPS and FedEx's delivery services. Both carriers are committed to meeting guaranteed service commitments and offering full refunds when packages do not arrive on time. However, recently, both carriers have defaulted their carrier agreements to include a waiver to file for Guaranteed Service Refunds, making it difficult for shippers to realize these refunds.

This waiver leaves companies losing 2-10% of their total spend each week, to the benefit of the carriers. To combat this, shippers should contact their carrier representative and request the removal of the Money-Back Guarantee Waiver from their current Agreement. This will hold the carriers accountable to the on-time/accuracy standards they have set for themselves. In some cases, filing for refunds may even improve a shipper's standing with the carriers, creating new opportunities for added value.

Don't let shipping profits slip out the door. If you have any questions on removing your Guaranteed Service Refund waiver, reach out to a team of parcel specialists for assistance.

Parcel savings await.